Generally, all packages are shipped out via USPS within 24 hours after payment has processed. We are open during normal business hours, M-F. Our policy states to allow 24-48 hours for fulfillment which is in place to give us time to process all orders during periods of higher volume. Please note that if you order on a Friday, the order will typically not ship until the following business day. For quicker shipping, we recommend ordering towards the beginning of the work week.
After an order has been processed, we are unable to make changes to it. We do this to avoid errors in the fulfillment process, as we strive to provide the highest quality service for our customers. We appreciate your understanding!
Firstly, thank you for your order!
When it comes to locating your order, you have a few options:
1) Whether you ordered as a guest or have an account with us – you will be emailed your order confirmation to the email that you submitted with your order. As soon as your package has been shipped, you will then receive a tracking email that contains your tracking number. Make sure to check your junk folder.
Please note that we do have a 24-48 hour processing time and in times of higher traffic a 2-3 day processing time. We always work hard to get your order shipped out as soon as possible – we know you love your CBD!
2) If you have an account with us – you can also track your order in your account dashboard.
** If for any reason you have not received your order confirmation or tracking and it is past our 48-hour processing time – please contact our Customer Service Specialists at firstname.lastname@example.org with your order number and we are more than happy to give you an update on the status of your order!**
If you need to request an order cancellation, please email us at email@example.com with “Urgent Please Cancel” in the subject line. We try to be as accommodating as possible with order cancellations; however, we are not able to guarantee your order will be cancelled so please let us know as soon as you possibly can.
**Please note that you are not able to cancel an order on your own through your account – in order to request that an order be cancelled, you must contact one of our Customer Support Specialists **
We are sorry to hear that there is an issue with your order. Please send a photo of the damage/issue with the product as well as a photo of your invoice to firstname.lastname@example.org and we will be more than happy to get it taken care of for you.